Terms & Disclaimers

1. Introduction

These terms and disclaimers govern your use of services provided by Suffolk Pickleball Company Ltd ("we", "us", "our", "SPC"), a company registered in England and Wales under company number 16959911. 'RallyPoint' is a brand name of Suffolk Pickleball Company Ltd. By booking or attending any session, league, coaching programme, tournament, or event run by SPC, you agree to be bound by these terms.

2. Bookings & Payment

All bookings are made through our designated booking platform (Spond) or as otherwise directed by us. Full payment is required at the time of booking unless otherwise stated. A confirmed booking constitutes acceptance of these terms.

3. Taster Sessions

We offer complimentary taster sessions to give new players the chance to try pickleball before committing to a paid booking. The following conditions apply to all taster sessions:

• Taster sessions are available to first-time participants only. One taster is available per person — this entitlement cannot be transferred or repeated.
• Taster sessions can be requested by emailing us directly, through an EventBrite event listing, or via Spond where indicated. Availability is subject to capacity and is offered entirely at our discretion.
• As taster sessions are complimentary, the refund policy does not apply. If you are unable to attend, please let us know as early as possible so the space can be offered to someone else.
• All other terms and conditions apply to taster participants in exactly the same way as paid attendees — including the Code of Conduct, Age Policy & Safeguarding, and all Disclaimers.

Attending a taster session does not constitute membership, confer entitlement to further free sessions, or grant preferential booking rights of any kind.

4. Refund Policy

Our refund policy is designed to be fair to both participants and our organisation. The following windows apply:

Cancellations outside these windows are not entitled to a refund. In exceptional circumstances, credits may be offered at our discretion. To cancel, contact contact@suffolkpickleball.co as soon as possible. If SPC cancels or significantly changes an event, you will receive a full refund or credit.

5. Outdoor Sessions

Outdoor rec-play sessions are offered on two participation models. The terms for each are set out below and apply to all outdoor session packs offered by RallyPoint, regardless of the number of sessions included in a given pack.

6. Age Policy & Safeguarding

We welcome players of all ages in appropriate sessions. The following age policy applies across all Suffolk Pickleball Co. activities:

• Players aged 18 and over are considered adults and may attend any adult session without restriction.
• Players aged 14–17 may participate in adult sessions provided they are accompanied by a parent or guardian for the duration of the session. The accompanying adult takes full responsibility for the young person’s welfare throughout.
• Suffolk Pickleball Co. does not accept responsibility for the supervision or welfare of minors attending adult sessions. It is the responsibility of the parent or guardian to ensure appropriate supervision at all times.
• Where sessions are specifically designed for younger participants — including junior coaching, bootcamps and age-appropriate events — this will be clearly stated in the session description and booking information.
• All coaches delivering sessions to players under 18 will hold a current DBS (Disclosure and Barring Service) check and have relevant safeguarding training in place.

If you have any questions about the suitability of a session for a young person, please contact us before booking. For any safeguarding concerns, please contact us directly at safeguarding@suffolkpickleball.co.

7. Code of Conduct

All participants must behave respectfully. SPC operates a zero-tolerance policy towards abusive or threatening behaviour, discrimination of any kind, and deliberate damage to equipment or facilities. SPC reserves the right to remove any participant without refund.

Footwear: All players are required to wear appropriate court shoes. Running shoes, casual footwear, and open-toed shoes are not permitted on court. Suitable court shoes reduce the risk of injury and protect playing surfaces.

Hydration: Players are responsible for ensuring they are adequately hydrated before, during, and after play. This is particularly important during warmer months and outdoor sessions.

8. Advertising & Conflicts of Interest

Participants, coaches, and members may not advertise, promote, or solicit — whether publicly or privately — any product, service, or organisation that SPC considers a conflict of interest with Suffolk Pickleball Co., without prior written authorisation. This applies to all forms of communication, including but not limited to public posts, comments, direct messages, and any other digital or in-person channels.

9. Photography & Video

SPC may photograph or film sessions for promotional purposes. Please notify us before the session if you do not wish to be included. By participating, you grant permission to use images in which you appear for these purposes.

10. Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Data collected for booking purposes will not be sold or shared without consent except where required by law. Contact contact@suffolkpickleball.co to exercise your rights.

11. Changes to These Terms

We may update these terms at any time. The current version will always be published on our website. Continued use of our services constitutes acceptance of any revisions.

12. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English and Welsh courts.